Public service quality evaluation with SERVQUAL and AHP-TOPSIS : a case of Philippine government agencies
Lanndon Ocampo, Jovir Alinsub, Ruselle Anne Casul, Germellie Enquig, Mitzi Luar, Noche Panuncillon, Miriam Bongo, Christine Omela Ocampo
| Year of publication: |
2019
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|---|---|
| Authors: | Ocampo, Lanndon ; Alinsub, Jovir ; Casul, Ruselle Anne ; Enquig, Germellie ; Luar, Mitzi ; Panuncillon, Noche ; Bongo, Miriam ; Ocampo, Christine Omela |
| Published in: |
Socio-economic planning sciences : the international journal of public sector decision-making. - Amsterdam [u.a.] : Elsevier, ISSN 0038-0121, ZDB-ID 208905-1. - Vol. 68.2019, p. 1-14
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| Subject: | AHP | Public services | Service quality | SERVQUAL model | TOPSIS | Dienstleistungsqualität | Öffentliche Dienstleistung | Philippinen | Philippines | AHP-Verfahren | AHP approach | Öffentliche Verwaltung | Public administration | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.seps.2017.12.002 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012146279