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The effects of crisis response strategies on relationship quality outcomes
Ki, Eyun-jung, (2013)
Managing word-of-mouth : a nonprofit case study
Williams, Martin, (2013)
The role of social media in crisis management at Carnival Cruise Line
Bryce, Kathleen R., (2014)
Ongoing crisis communication : planning, managing, and responding
Coombs, W. Timothy, (2007)
Coombs, W. Timothy, (2012)
Code red in the boardroom : crisis management as organizational DNA
Coombs, W. Timothy, (2006)