Pushing the frontier of sustainable service operations management : evidence from US hospitality industry
Jie J. Zhang; Nitin Joglekar; Rohit Verna
| Year of publication: |
2012
|
|---|---|
| Authors: | Zhang, Jie J. ; Joglekar, Nitin ; Verna, Rohit |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 23.2012, 3, p. 377-399
|
| Subject: | Dienstleistungsmanagement | Service management | Kundenintegration | Customer integration | Konsumentenverhalten | Consumer behaviour | Nachhaltige Entwicklung | Sustainable development | Ressourcenorientierter Ansatz | Resource-based view | Performance-Messung | Performance measurement | Gastgewerbe | Hospitality industry | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009619151