Putting the customer at the center : does store managers' ethical leadership make a difference in authentic customer orientation?
Pablo Ruiz-Palomino, Jorge Linuesa-Langreo, Rosa María Rincón-Ornelas and M. Pilar Martinez-Ruiz
| Year of publication: |
2023
|
|---|---|
| Authors: | Ruiz-Palomino, Pablo ; Linuesa-Langreo, Jorge ; Rincón-Ornelas, Rosa María ; Martinez-Ruiz, M. Pilar |
| Published in: |
Academia : revista Latinoamericana de administración. - Bradford : Emerald, ISSN 2056-5127, ZDB-ID 2401123-X. - Vol. 36.2023, 2, p. 269-288
|
| Subject: | Ethical climate | Ethical intent | Ethical leadership | Frontline employees' customer orientation (FECO) | Beziehungsmarketing | Relationship marketing | Unternehmensethik | Business ethics | Führungsstil | Leadership style | Verkaufspersonal | Salespeople | Unternehmenskultur | Corporate culture | Ethik | Ethics | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/ARLA-11-2022-0201 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014305916