Putting the service profit chain to the test: an empirical study in retail banking
| Year of publication: |
2011
|
|---|---|
| Authors: | Westbrook, Roy ; Tsikriktsis, Nikos ; Funk, Benjamin |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Notes: | Westbrook, Roy, Tsikriktsis, Nikos and Funk, Benjamin (2011) Putting the service profit chain to the test: an empirical study in retail banking. Journal of Service Management. (Submitted) |
| Source: | BASE |
Persistent link: https://www.econbiz.de/10011423741