Putting the service-profit chain to work
by James L. Heskett, Thomas O. Jones, Gary W. Loveman, W. Earl Sasser, and Leonard A. Schlesinger
| Year of publication: |
2008
|
|---|---|
| Authors: | Heskett, James L. ; Jones, Thomas O. ; Loveman, Gary W. ; Sasser, W. E. ; Schlesinger, Leonard A. |
| Published in: |
Harvard business review : HBR. - Boston, Mass. : Harvard Business School Publ. Corp., ISSN 0017-8012, ZDB-ID 2382-6. - Vol. 86.2008, 7/8, p. 118-129
|
| Subject: | Dienstleistungssektor | Service industry | Dienstleistungsmanagement | Service management | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | USA | United States |
| Extent: | Ill., graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Reprint |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003736022