Putting Total Quality Management into Contemporary Polish Management Development

During the 1980s, a significant management shift occurred in organizations which generally were recognized as being globally competitive. More and more these organizations were transforming their traditional Taylor‐based management strategies into total quality management (TQM) approaches to managing. As a result, management educators were faced with the dilemma of how to teach the new TQM paradigm emerging in globally competitive companies. Presents a method of teaching total quality management concepts and suggests that viewing TQM as a new “management technology” may be useful. Describes a successfully implemented educational approach to teaching both the content and process of TQM approaches to management and applies it to Poland′s post‐communist management development challenge.