Quality aspects in IT service management
Gabi Dreo Rodosek
| Year of publication: |
2002
|
|---|---|
| Authors: | Dreo Rodosek, Gabi |
| Published in: |
Management technologies for E-Commerce and E-Business applications : proceedings. - Berlin : Springer, ISBN 3-540-00080-1. - 2002, p. 82-93
|
| Subject: | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Produktqualität | Product quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003514481