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A framework for fostering the quality of HEIs : data collection, evaluation, indication and validation
Al-Hemyari, Zuhair A., (2016)
Quality citizenship, employee involvement, and operational performance : an empirical investigation
Mellat-Parast, Mahour, (2013)
Total quality management practices and organisational performance in Jordanian courier services
Sweis, Rateb J., (2016)
Exploring routes of dissatisfaction feedback : A multiple case study within a machine industry segment
Fundin, Anders, (2006)
Continuous learning using dissatisfaction feedback in new product development contexts
Fundin, Anders, (2010)
Exploring routes of dissatisfaction feedback: A multiple case study within a machine industry segment