Quality deterioration in package tours : the interplay of asymmetric information and reputation
Year of publication: |
2013
|
---|---|
Authors: | Chen, Yong ; Mak, Barry ; Li, Zhou |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 38.2013, p. 43-54
|
Subject: | Pauschaltourismus | Package tour | Dienstleistungsqualität | Service quality | Asymmetrische Information | Asymmetric information | Reputation | Internationaler Tourismus | International tourism | Performance-Management | Performance management | China | 2010-2011 |
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