Quality dimensions in the public sector: municipal services and citizen's perception
Year of publication: |
2009
|
---|---|
Authors: | Gutiérrez Rodríguez, Pablo ; Vázquez Burguete, José Luis ; Vaughan, Roger ; Edwards, Jonathan |
Published in: |
International review on public and nonprofit marketing : official publication of the International Association on Public and Nonprofit Marketing. - Berlin : Springer, ISSN 1865-1984, ZDB-ID 2396950-7. - Vol. 6.2009, 1, p. 75-90
|
Subject: | Kastilien-Leon | Castile-Leon | Kommunalverwaltung | Local government | Öffentliche Dienstleistung | Public services | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Spanien | Spain |
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