Quality, environmental practices and customer satisfaction in services
George I. Kassinis and Andreas C. Soteriou
| Year of publication: |
2008
|
|---|---|
| Authors: | Kassinis, George I. ; Soteriou, Andreas C. |
| Published in: |
Sustainable innovation and entrepreneurship. - Cheltenham [u.a.] : Edward Elgar, ISBN 1-84720-037-0. - 2008, p. 227-247
|
| Subject: | Dienstleistungssektor | Service industry | Umweltmanagement | Environmental management | Dienstleistungsqualität | Service quality | Synergie | Synergy | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003731945