Quality function deployment in construction design: application in low‐cost housing design

Quality function deployment (QFD) is a design management tool to enhance the quality aspect of products and services as well as to increase customer satisfaction. This paper describes the concept and technique of QFD as applied to the construction industry with special focus on a low‐cost housing scheme. The benefits of QFD on the aspects of reliability in quality, cost and time for low‐cost housing from the customers’ viewpoint are also presented.

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Year of publication:	1999
Authors:	Abdul‐Rahman, Hamzah ; Kwan, C.L. ; Woods, Peter C.
Published in:	International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 16.1999, 6, p. 591-605
Publisher:	MCB UP Ltd
Subject:	Quality function deployment \| Housing \| Construction industry \| Design.

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Type of publication:	Article
Type of publication (narrower categories):	review-article
Language:	English
Other identifiers:	10.1108/02656719910268198 [DOI]
Source:	Other ZBW resources

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