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Service quality management and ecosystem theory
Chen, Zhiran, (2014)
Understanding the formation process of negative customer engagement behaviours : a quantitative and qualitative interpretation
Zang, Luning, (2024)
The impact of customer knowledge management, TQM and marketing capabilities on product innovation performance of Malaysian SMEs : an empirical study
Yusr, Maha Mohammed, (2022)
Quality improvement
Slimák, Ivan, (2003)
Focus on Succes
Slimák, Ivan, (2011)