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Understanding the formation process of negative customer engagement behaviours : a quantitative and qualitative interpretation
Zang, Luning, (2024)
The impact of customer knowledge management, TQM and marketing capabilities on product innovation performance of Malaysian SMEs : an empirical study
Yusr, Maha Mohammed, (2022)
Quality functions' use of customer feedback as activation triggers for absorptive capacity and value co-creation
Gremyr, Ida, (2022)
Design of experiments
Ferguson, Ian, (2007)
Sustaining TQM
Dale, Barrie G., (2007)
Quality costing