Quality in group service encounters: A theoretical exploration of the concept of a simultaneous multi-customer co-creation process
| Year of publication: |
2010
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|---|---|
| Authors: | Finsterwalder, Jörg ; Tuzovic, Sven |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 20.2010, 2 (1.1.), p. 109-123
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