Quality in industrial relations : comparative indicators

This report explores the concept of quality in industrial relations, set against the background of EU policies and industrial relations theories. The primary aim was to draw up a conceptual framework for comparative indicators, which could serve to assess various aspects of industrial relations in terms of quality. Within today's rapidly changing economic and social context, this could prove a useful tool for practitioners and policy-makers in accurately interpreting current developments, detecting barriers to improving quality and helping to identify new policy priorities. The report aims to contribute to the debate between the social partners (and governments) on the development of quality in industrial relations and how to manage change.