Quality initiatives, quality awards and performance; contingency effect

Purpose: This paper aims to explore the contingency effect of winning a specific Indian quality award (QA) on the correlation between interacting quality initiatives (QI) and QA with performance measures (PM) during the continuous improvement (CI) journey of Indian organizations. Design/methodology/approach: Data collected from a survey were followed by validity and reliability analyzes of the instrument. Hypotheses were tested using Spearman’s correlation test and Fisher’s Z-test. Findings: Similarities and differences among four Indian QA in terms of PM affected by the interacting QI and QA models during different phases of CI journey were identified. Practical implications: Preliminary identification of PM that realistically reflected the adoption of QI and QA models during different phases of the CI journey. Originality/value: This study attempts to fill the gap of scarce holistic studies on the interacting QI and QA as they affect the PM through the CI journey of organizations.