Quality management and business excellence, customers and stakeholders: Do we agree on what we are talking about, and does it matter?
| Year of publication: |
2008
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|---|---|
| Authors: | Klefsjö, Bengt ; Bergquist, Bjarne ; Garvare, Rickard |
| Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 20.2008, 2, p. 120-129
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