QUALITY MANAGEMENT AND PERFORMANCE IMPROVEMENT IN PUBLIC INSTITUTIONS BY BENCHMARKING APPLICATION

Within the performed survey, the authors analyze the benchmarking definitive elements, identify the main categories of the approach referring to benchmarking, and underline the positive aspects and the critics in connection with it. All the said aspects are analyzed in order to set forth a basis for benchmarking application within the public institutions, such way to lead to the improvement of quality and performance management. It is evidenced that benchmarking does not refer only to performance’ measurement, but, it represents a strategy aiming public institutions reach a certain competitive level.