Quality Management and the Reform of Public Administration in Several States in South-Eastern Europe. Comparative Analysis

The present requirements impose to achieve profound reforms in public administration both in the EU Member States and in the acceding countries from South-Eastern Europe, in view to align at the European Union standards.<Br> Public administration reform strategies aimed to identify measures for ensuring the modernization of public administration in order to optimize decision-making, to improve human resource management, public finance, quality of public services by promoting and introducing quality management elements.<Br> The objectives aim in this study consist in identifying the quality policies and their implementation, the use of the quality management instruments in practice and the analysis of the impact of the accession process to the European Union, regarding the promotion and development of quality management in the public sector by means of the reform documents and strategies in the analyzed countries. Through the selection of the analyzed countries within the study, we are attempting to offer an overview regarding the introduction and use of the quality management instruments in public administration, as well as their convergence in the South - Eastern European states, EU and non-EU states.