Quality Management in the Logistics Industry: an Examination and a Ten-Step Approach for Quality Implementation
| Year of publication: |
2004
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|---|---|
| Authors: | Lai, Kee-Hung ; Lau, Gilbert ; Cheng, T.C.E. |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 15.2004, 2, p. 147-160
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