Quality management initiatives and people management strategies : The need for integration in the new millennium in an Irish context

This paper uses three case studies of prominent Irish organisations, which have attempted to integrate quality management (QM) with people management (PM) as an approach for implementing and sustaining a competitive advantage. Based on an inductive research methodology, the core finding is that these two management techniques in harmony can facilitate a more effective “bifocal” continuous improvement strategy if and when they are integrated.

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Year of publication:	2002
Authors:	Dwyer, Graham
Published in:	International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 19.2002, 5, p. 524-539
Publisher:	MCB UP Ltd
Subject:	Quality management \| Personnel management \| Implementation

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Type of publication:	Article
Type of publication (narrower categories):	case-report
Language:	English
Other identifiers:	10.1108/02656710210427502 [DOI]
Source:	Other ZBW resources

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