Quality Management Systems : A Practical Guide to Standards Implementation

Cover -- Half Title -- Title -- Copyright -- Dedication -- Contents -- Preface -- About the author -- More books by the author -- 1 What is a Quality Management System? -- 1.1 What is quality? -- 1.2 What is the difference between Quality Control and Quality Assurance? -- 1.3 Quality assurance during a product's life cycle -- 1.4 What is a Quality Management System? -- 1.5 QMS structure -- 1.6 How to manage quality in an organisation -- 1.7 Staff training -- 1.8 Costs and benefits of having a Quality Management System -- 2 The history of quality standards -- 2.1 1979 - BS 5750:1979 Parts 1, 2 and 3 -- 2.2 1981-1986 -- 2.3 1987 - ISO 9000:1987 Parts 1, 2 and 3 -- 2.4 1994 - BS EN ISO 9000:1994 -- 2.5 2000 - ISO 9001:2000 -- 2.6 2008 - ISO 9001:2008 -- 2.7 2015 - Annex SL -- 2.8 2015 - ISO 9001:2015 -- 3 Who produces quality standards? -- 3.1 Who and what are the ISO? -- 3.2 Who and what are the IEC? -- 3.3 Who and what are the ITU? -- 3.4 How important is the work of all these committees? -- 3.5 Military standards -- 3.6 National standards -- 4 What is Annex SL all about? -- 4.1 What is the structure of Annex SL? -- 4.2 What are the major changes caused by Annex SL? -- 4.3 How have these changes affected existing management standards? -- 4.4 Changed terminology -- 4.5 The new clauses in a little more detail -- 4.6 Are there any other significant changes? -- 4.7 What is the current status of Annex SL revisions? -- 5 The seven principles of quality management -- 5.1 Customer focus -- 5.2 Leadership -- 5.3 Engagement of people -- 5.4 Process approach -- 5.5 Improvement -- 5.6 Evidence-based decision making -- 5.7 Relationship management -- 5.8 Impact of these changes -- 6 Detailed requirements for management systems -- 6.1 Context of the organisation (Annex SL Section 4) -- 6.2 Leadership (Annex SL Section 5) -- 6.3 Planning (Annex SL Section 6).