Quality of care and patient satisfaction amongst Caucasian and non-Caucasian patients : a mixed-method study in Australia
Somayeh Alizadeh, Meena Chavan and Hamin Hamin (Department of Marketing and Management, Macquarie University, Sydney, Australia)
| Year of publication: |
2016
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|---|---|
| Authors: | Alizadeh, Somayeh ; Chavan, Meena ; Hamin, Hamin |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 33.2016, 3, p. 298-320
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| Subject: | Australia | Service quality | Patient satisfaction | Outpatient care | Patient perception | Dienstleistungsqualität | Patienten | Patients | Australien | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-05-2014-0062 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011564087