Quality of experience : beyond the user experience of smart services
Dong-hee Shin
| Year of publication: |
2015
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|---|---|
| Authors: | Shin, Dong-hee |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 7/8, p. 919-932
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| Subject: | user experience | quality of experience | user loyalty | smart service | quality assessment | Korea | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Südkorea | South Korea | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing | Experiment | Kundenintegration | Customer integration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011388436