Quality-speed competition in customer-intensive services with boundedly rational customers
Xin Li, Pengfei Guo, Zhaotong Lian
| Year of publication: |
November 2016
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| Authors: | Li, Xin ; Guo, Pengfei ; Lian, Zhaotong |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 1108460-1. - Vol. 25.2016, 11, p. 1885-1901
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| Subject: | speed-quality competition | customer-intensive service | queueing strategy | bounded rationality | Begrenzte Rationalität | Bounded rationality | Warteschlangentheorie | Queueing theory | Wettbewerb | Competition | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/poms.12583 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011626758