Quality Uncertainty as a Barrier to Business Services Development

Highly performing innovative business services became important factors of competitiveness in modern economies, but their potential contribution is severely restricted by market dysfunctions, as companies reported during previous studies. There is also a lack of adequate policies partly explained by the fact that the services related knowledge is underdeveloped and poorly disseminated among decision makers. Having found that quality uncertainty limit the size of the market and the access of new companies and SMEs to valuable business services, the authors make a review of existing conceptual models of service quality assessment; discuss the implications of information asymmetry and explore with selected service providers the situation in specific industries, as well as the solutions for overcoming the current shortcomings.