Quality - Why do organisations still continue to get it wrong?
| Year of publication: |
2001
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|---|---|
| Authors: | Dale, B.G. ; Wiele, A.van der ; Williams, A.R.T. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 11.2001, 4, p. 241-248
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