Quantitative comparison of service quality and recoverability measures
Hong Qin; Victor R. Prybutok; Jun Zhou
| Year of publication: |
2011
|
|---|---|
| Authors: | Qin, Hong ; Prybutok, Victor R. ; Zhou, Jun |
| Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 2178797-9. - Vol. 7.2011, 2, p. 138-154
|
| Subject: | Schnellgastronomie | Fast-food industry | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Faktorenanalyse | Factor analysis |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009389323