Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Oualid Jouini; Yves Dallery; Zeynep Akşin
| Year of publication: |
2009
|
|---|---|
| Authors: | Jouini, Oualid ; Dallery, Yves ; Akşin, Zeynep |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 120.2009, 2, p. 389-399
|
| Subject: | Callcenter | Call centre | Telekommunikationsnetz | Telecommunications network | Warteschlangentheorie | Queueing theory | Dauer | Duration | Markov-Kette | Markov chain | Theorie | Theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003888406