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Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
Helber, Stefan, (2007)
Analysis of two-level support systems with time-dependent overflow: a banking application
Barth, Wolfgang, (2008)
Determinanten der Wartezeit auf einen Behandlungstermin in deutschen Krankenhäusern: Ergebnisse einer Auswertung neuer Daten
Kuchinke, Björn A., (2008)
Airport capacity and delays
Newell, G. F., (1979)
Control of pairing of vehicles on a public transportation route, two vehicles, one control point
Newell, G. F., (1974)
Dispatching policies for a transportation route
Newell, G. F., (1971)