Ranking airlines' service quality factors using a fuzzy approach : study of the Iranian society
Mehran Nejati and Mostafa Nejati; Azadeh Shafaei
| Year of publication: |
2009
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|---|---|
| Authors: | Mehran Nejati ; Nejati, Mostafa ; Shafaei, Azadeh |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 26.2009, 3, p. 247-260
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| Subject: | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Iran | Fluggesellschaft | Airline | Ranking-Verfahren | Ranking method |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009525027