Re-organising service work : call centres in Germany and Britain
ed. by Ursula Holtgrewe ...
| Year of publication: |
c 2002
|
|---|---|
| Other Persons: | Holtgrewe, Ursula (ed.) ; Kerst, Christian (contributor) ; Shire, Karen (contributor) |
| Publisher: |
Aldershot [u.a.] : Ashgate |
| Subject: | Callcenter | Call centre | Unternehmensorganisation | Business organization | Qualifikation | Occupational qualification | Arbeitsbeziehungen | Employment relations | Deutschland | Germany | Großbritannien | United Kingdom | Servicepolitik | Organisationsentwicklung | Dienstleistungssektor | Internationaler Vergleich |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XIII, 229 S graph. Darst. 23 cm. |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Aufsatzsammlung |
| Language: | English |
| Notes: | Enth. 11 Beitr. Includes bibliographical references and index |
| ISBN: | 0-7546-1955-9 |
| Classification: | Dienstleistungen: Allgemeines |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001691754