Re-organising service work : call centres in Germany and Britain
ed. by Ursula Holtgrewe ...
| Year of publication: |
2002
|
|---|---|
| Other Persons: | Holtgrewe, Ursula (contributor) |
| Publisher: |
Aldershot [u.a.] : Ashgate |
| Subject: | Deutschland | Call Center | Servicepolitik | Organisationsentwicklung | Großbritannien |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIII, 229 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-7546-1955-9 |
| Classification: | Dienstleistungen: Sonstiges |
| Source: |
Persistent link: https://www.econbiz.de/10004766385