A reading in cross-cultural service encounter : exploring the relationship between cultural intelligence, employee performance and service quality
Elham Alshaibani, Ali Bakir
| Year of publication: |
July 2017
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|---|---|
| Authors: | Alshaibani, Elham ; Bakir, Ali |
| Published in: |
Tourism and hospitality research : the surrey quarterly review. - London [u.a.] : Sage Publ., ISSN 1467-3584, ZDB-ID 2249125-9. - Vol. 17.2017, 3, p. 249-263
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| Subject: | Cultural intelligence | cross-cultural service encounter | employee performance | service quality | personality | emotional intelligence | hospitality and tourism | Dienstleistungsqualität | Service quality | Intelligenz | Intelligence | Gastgewerbe | Hospitality industry | Kulturelle Identität | Cultural identity | Arbeitsleistung | Job performance | Interkulturelles Management | Cross-cultural management | Interkulturelle Kompetenz | Cross-cultural competence | Dienstleistungssektor | Service industry | Kognition | Cognition | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1467358416651474 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011760000