Reasons for implementing certified quality systems and impact on performance : an analysis of the hotel industry
María del Mar Alonso-Almeida, José Miguel Rodríguez-Antón and Luis Rubio-Andrada
| Year of publication: |
2012
|
|---|---|
| Authors: | Alonso-Almeida, María del Mar ; Rodríguez Antón, José Miguel ; Rubio-Andrada, Luis |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 32.2012, 6, p. 919-936
|
| Subject: | Qualitätsmanagement | Quality management | Performance-Messung | Performance measurement | Strukturgleichungsmodell | Structural equation model | Gastgewerbe | Hospitality industry | Spanien | Spain |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009538663