Recent advances in e-service in the public sector: state-of-the-art and future trends
| Year of publication: |
2011
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|---|---|
| Authors: | Hassan, H.S. ; Shehab, E. ; Peppard, J. |
| Published in: |
Business process management journal. - Bradford : Emerald, ISSN 1463-7154, ZDB-ID 13799617. - Vol. 17.2011, 3 (7.6.), p. 526-546
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