Reconfiguring the customer service domain : perspectives of managers, conversational designers, and human agents on human-chatbot collaboration
Gabriëlla Martijn, Charlotte Van Hooijdonk, Florian Kunneman and Hans Hoeken
| Year of publication: |
2024
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|---|---|
| Authors: | Martijn, Gabriëlla ; Hooijdonk, Charlotte van ; Kunneman, Florian ; Hoeken, J. A. L. |
| Published in: |
International journal of innovation and technology management : IJITM. - Singapore [u.a] : World Scientific Publishing, ISSN 1793-6950, ZDB-ID 2167183-7. - Vol. 21.2024, 4, Art.-No. 2450028, p. 1-28
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| Subject: | Chatbots | customer service | human-chatbot collaboration | humbots | interview study | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Befragung | Interview |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1142/S0219877024500287 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014576704