Recovering and Learning from Service Failure
| Year of publication: |
1998
|
|---|---|
| Authors: | Tax, Stephen S. ; Brown, Stephen W. |
| Published in: |
Sloan management review. - Cambridge, Mass. : Alfred P. Sloan School of Management, ISSN 0019-848X, ZDB-ID 2418484. - 1998, p. 75-88
|