Recovering service failure through resource integration
Yingzi Xu, Bård Tronvoll and Bo Edvardsson
| Year of publication: |
2014
|
|---|---|
| Authors: | Xu, Yingzi ; Tronvoll, Bård ; Edvardsson, Bo |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 34.2014, 16, p. 1253-1271
|
| Subject: | service recovery | value co-creation | resource integration | justice theory | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Service-Dominant Logic | Service-dominant logic | Kundenintegration | Customer integration | Betriebliche Wertschöpfung | Value creation | Kundenwert | Customer value | Kundenzufriedenheit | Customer satisfaction | Ressourcenorientierter Ansatz | Resource-based view | Gerechtigkeit | Justice |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010492121