Recovery strategies in on-line service failure
Wilson Ozuem; Geoff Lancaster
| Year of publication: |
2014
|
|---|---|
| Authors: | Ozuem, Wilson ; Lancaster, Geoffrey |
| Published in: |
Marketing in the cyber era : strategies and emerging trends. - Hershey, Pa. : Business Science Reference, ISBN 1-4666-4864-3. - 2014, p. 143-159
|
| Subject: | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Mode | Fashion | Großbritannien | United Kingdom |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010241431