Redefining luxury service with technology implementation : the impact of technology on guest satisfaction and loyalty in a luxury hotel
Hyejo Hailey Shin and Miyoung Jeong
| Year of publication: |
2022
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|---|---|
| Authors: | Shin, Hyejo Hailey ; Jeong, Miyoung |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 34.2022, 4, p. 1491-1514
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| Subject: | Luxury hotel | Luxury-technology fit | Satisfaction | Task-technology fit | Value enhancement | Luxusgüter | Luxury goods | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-06-2021-0798 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013164618