Rediscovering Standards: Static and Dynamic Quality

Obtaining BS 5750 is comparatively easy. It is much harder to identify the factors which contribute to quality. Defines quality in terms of “static quality” which constitutes basic standards, and dynamic quality which is what delights the customer. Suggests action learning as the way to achieve total quality.

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Year of publication:	1994
Authors:	Day, Abby ; Peters, John
Published in:	International Journal of Contemporary Hospitality Management. - MCB UP Ltd, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 6.1994, 1/2, p. 81-84
Publisher:	MCB UP Ltd
Subject:	Action learning \| ISO 9000 \| Quality \| Standards \| TQM

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/09596119410052189 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014763290