Reducing deviant consumer behaviour with service robot guardians
Paula Dootson, Dominique A. Greer and Kate Letheren and Kate L. Daunt
| Year of publication: |
2023
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|---|---|
| Authors: | Dootson, Paula ; Greer, Dominique A. ; Letheren, Kate ; Daunt, Kate L. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 37.2023, 3, p. 276-286
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| Subject: | Consumer deviance | Robotics | Service innovation | Servicescape | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Dienstleistungsqualität | Service quality | Dienstleistungsinnovation | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-11-2021-0400 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014228965