Reducing ecommerce returns with return credits
Francisco J. Martínez-López, Yangchun Li, Changyuan Feng, Huaming Liu, David López-López
| Year of publication: |
2023
|
|---|---|
| Authors: | Martínez-López, Francisco J. ; Li, Yangchun ; Feng, Changyuan ; Liu, Huaming ; López-López, David |
| Published in: |
Electronic commerce research. - Dordrecht : Springer Science Business Media B.V., ISSN 1572-9362, ZDB-ID 2038488-9. - Vol. 23.2023, 4, p. 2011-2033
|
| Subject: | Perceived fit | Product returns management | Repurchase intention | Return credit | Returns reduction | Kapitaleinkommen | Capital income | Kundenservice | Customer service | Beschwerdemanagement | Complaint management | Online-Handel | Online retailing |
| Description of contents: | Description [doi.org] |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10660-022-09638-5 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014418057