Reengineering service operations: a longitudinal case study
| Year of publication: |
1999
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|---|---|
| Authors: | Narasimhan, Ram ; Jayaram, Jayanth |
| Published in: |
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc. - Amsterdam [u.a.] : Elsevier, ISSN 0272-6963, ZDB-ID 8562258. - Vol. 17.1999, 1, p. 7-22
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