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Examining different uses of IT for enhancing service innovation performance
Hsu, Pei-Fang, (2024)
Customer orientation and innovation : a comparative study of manufacturing and service firms
Wang, Qiang, (2016)
Do perceived pioneering advantages lead to first-mover decisions?
Song, Michael, (2013)
Reevaluating the theoretical reasoning regarding market-entry position from a service-dominant logic perspective
Barnes, Donald C., (2009)
Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise
Barnes, Donald C., (2016)
Self-service delight: Exploring the hedonic aspects of self-service
Collier, Joel E., (2015)