Reframing the past: A new approach in service quality assessment
| Year of publication: |
2012
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|---|---|
| Authors: | Calabrese, Armando ; Scoglio, Francesco |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 23.2012, 11 (1.12.), p. 1329-1343
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