Refreshing hotel satisfaction studies by reconfiguring customer review data
Lingqiang Zhou; Shun Ye; Philip L. Pearce; Mao-Ying Wu
| Year of publication: |
2014
|
|---|---|
| Authors: | Zhou, Lingqiang ; Ye, Shun ; Pearce, Philip ; Wu, Mao-ying |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 38.2014, p. 1-10
|
| Subject: | Online hotel reviews | Satisfaction assessment | Four and five star hotels | International customers | Influencing attributes | Hangzhou | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Virales Marketing | Viral marketing | Tourismusberufe | Tourism employees |
| Extent: | Ill., Kt. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010364611